Yet more time wasted talking to the wall: Got the assigned case mangler, Alexandra, on the phone, and she repeated the same corporate policy to not warranty the screens on the laptops, and while she admitted she had a boss readily enough, she also claimed she was not allowed to give out his name or […]

Another lesson in How Not To Run a Business, this time courtesy of HP. Last November I purchase an HP laptop for my daughter’s birthday. A couple of days ago, she opened it up to a screen full of horizontal lines and what looked like a jagged marker scribble diagonally through the middle. We tried […]