Customer Actions—Customers have their choice of returning items for credit, replacement, or repair. You can credit the customer’s account, or apply it to a credit card. Replacement returns can be exchanged for the same item or an alternate item. A single entry marks an item for repair, and provides customer return instructions.
Item Actions—Actions can be assigned to each item after it is received and inspected. Items returned to stock can be sent to a return warehouse or the original selling warehouse. Unusable items can be returned to a scrap warehouse. Repair items are returned to a repair warehouse, fixed, and returned to the customer.
Vendor Actions—When the Purchase Order module is integrated with RMA, vendor actions of return for credit or return for replacement can be assigned to each item. Selecting these actions in RMA Receipts Entry causes the appropriate documents to be automatically created during the RMA transaction generation process.
Xpress Order Entry—If a customer can’t wait for you to receive the return before you ship the replacement, cross shipments can be originated by clicking on the Xpress Order Entry button from within RMA Data Entry. This activates Sales Order Entry, and populates a new order with the urgently requested item.
Calculate Restocking Fees—Restocking fees can be assigned by inventory product line or by individual item. You can even waive restocking fees for selected customers at the time of RMA entry, giving you the utmost in flexibility.
RMA Inquiry—You don’t need to know whether an RMA is still pending or has been received in order to find it. After entering an RMA number, the program automatically determines if the RMA is open or received, and displays the requested record.
Generate Transactions—This powerful program uses the information entered in RMA Receipts Entry, along with historical and customer information, to create all necessary documents, including sales orders, credit memos, vendor return orders, and purchase orders.
Return Reason Tracking—During RMA Entry, a return reason is assigned to each line. The reasons print on the Return Reason Report to help you identify potential quality or other customer satisfaction issues.
Receipts History—Full receipts history is tracked and all returns can be reviewed on the Receipts History Report. You can drill down to RMA information throughout the Sales Order and Accounts Receivable modules.